Startup Story: Elora

Elora helps companies automate customer interactions with Gen AI chat and call assistants, reducing service costs by up to 60%, improving scalability, and allowing teams to focus on core business activities.

What problem does Elora solve?

Companies often struggle handling customer-related tasks at scale, such as customer inquiries or support, which drain time and efficiency. Elora helps enhance those processes through Gen AI-driven chat and call assistants, automating interactions to save resources, enhance productivity, and allow teams to focus on higher-value activities.

Which one of your tools is most in demand in Luxembourg?

The majority goes for our chats assistant that can be easily integrated on our clients’ websites. These chat assistants can be linked to our client’s CRM or calendar and can gather the needed information from users’ conversations.

What savings can companies using your solutions expect?

By outsourcing their customer service, our clients reduce costs by up to 60% and provide 24/7 availability. It helps boost customer satisfaction up to 50% and allows for quick scalability during peak times. Additionally, it helps companies focus on core activities, improving overall performance by 10-30%.

What’s the next step for Elora?

We are about to start developing an innovative solution mixing Gen AI and telephony. We invite all companies to visit our website to try our solutions and enter their contact details to be kept aware of this new solution.

This article was published in the special edition on artificial intelligence of Silicon Luxembourg magazine.

About the Author

HOUSE OF STARTUPS

The House of Startups is a campus dedicated to innovation hubs, incubators and startup experts and hosts some of Luxembourg’s most creative companies. Within the House of Startups you will also find the Luxembourg House of Financial Technologies (LHoFT) and the Luxembourg City Incubator hosting startups in UrbanTech, commerce, tourism, environment, logistics or PropTech. Furthermore we partner with the startup experts from nyuko and some interesting newcomers: the International Climate Finance Accelerator and Crédit Agricole’s first international incubator.